Refunds & Returns Policy

Order cancellation

If your order has been paid and you need to make a change or cancel an order, you must contact us within 4 hours. Once the packaging and delivery process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or redelivery for ordered products if:

• If you received the wrong item you can request a refund or a redelivery.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong delivery address)
• Your order did not arrive due to exceptional circumstances outside the control of cloopix.shop (i.e. delayed by a natural disaster).